Shipping & Returns – I Z U S A

Shipping & Returns

SHIPPING

We take utmost care of products from start to finish, including throughout the shipping and packaging stage. We do due diligence of conducting rigorous quality control checks right from our workshop to our head office before dispatching anything to our customers.

Currently, we are only shipping our jewellery to customers within India.
       
Once an order is placed, it takes a maximum of 10-15 days to reach a customer. In the rare event of a delay, please bear with us while we sort out the issue immediately. Our goal is to attain timely delivery.

Our customers can avail Free Shipping facility on prepaid orders. We provide Cash On Delivery facilities  all over India with a non refundable Convenience charge of Rs 100 for purchases upto  Rs 10,000. Orders exceeding this amount  can avail free COD. Orders which are customized by the customer are also serviced as a prepaid order.
Customers can track their shipment a few days after placing an order through our logistics partner, Rapid Delivery. We provide customers with a tracking ID once the order is ready for shipment which can be tracked in TRACK ORDER under Quick Links.  For further inquiries, you may also email our team at  sales@izusa.in or WhatsApp us at 7977828476.


RETURN

As a rule of thumb, we do not usually accept returns. However, we do not accept unhappy customers, either! If the jewellery you receive is not what you expected, you may place a request for return within seven working days – return requests placed after this period will not be considered.

– Product(s) must be unused and contain the original packaging.
– The original receipt must also be sent back.
– Upon examination of the returned products, the refund will be transferred shortly.
The customer will bear the cost of return.
– The product(s) can be returned through a logistics courier company of the customer’s choice, or we can arrange a reverse pick-up, which will need to be paid for through bank transfer prior to the pick-up.
– Jewellery purchased on sale or discount is considered to be FINAL SALE and cannot be returned.
– Customized products or personalized orders are considered FINAL SALE and cannot be returned.

In the extremely unlikely event that you receive a damaged product or a different style from what you ordered, we will provide a full cash refund to our bank account.
– The returned products must contain the original tags and seals.
– The proof of damage must be documented through a photograph and/or video clip and sent to us.
– There is no additional fee for return shipping in this situation. However, you must inform us that you received a damaged product within 24 hours of receipt.
– Once the product is shipped back and inspected the refund will be issued to your account within 10 days.
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