FAQ – I Z U S A

FAQs

Account Information

> Is my personal information secure at IZUSA?

Rest assured that your information is secure with us. Please refer to Privacy Policy  for further information.


Product Related

> Where is the jewellery made?       

Most of our jewellery is created in our India-based workshop. However, on occasion we also source some jewellery and stones from around the world and present them to you on a convenient online platform.

> What Materials are used in making IZUSA products?

Our products are made with 22 carat gold plated brass metal. We use a variety of semi-precious stones, which are natural-cut stones – they may slightly differ from one another. Recently, we have also introduced a mixed metals range and an eco-friendly sustainable wood based collection, too.

> How do I care for my jewellery?

IZUSA jewellery is handcrafted by artisans with love. Hence, stones might differ slightly from each other. It is important to keep the following guidelines in mind –

  1. Avoid contact with soap and perfumes as the plating might get tarnished.
  2. Keep your jewellery in zip lock pouches after use.
  3. Keep your jewellery away from sharp surfaces, as our Knock On Wood collection is delicate and can get scratched.

Order Related

> Do you provide warranty/guarantee for jewellery?

All our jewellery is monitored through a QC process, so we do not provide a warranty. In the unlikely event that a customer receives a damaged product, a complaint can be lodged within 24 hours.


> How do I know my size?

Most of our jewellery is one size fits all. In the instance that a particular size is mentioned and you are confused, you can get in touch via our customer care numbers.

> If I want a customized product featuring a stone or design of my choice, how do I go about this?

Our team enjoys creating bespoke products for customers who have a particular design motif in mind and/or stone they wish to feature. You can contact our team regarding any design queries.

Payment

> What payment methods are accepted at IZUSA? 

We accept Cash On Delivery,Mastercards, Visa cards, American Express, 100+ debit cards and all cash cards and wallets, including PayTM and JIO Money.  *Although Cod services are offered all over india INDIA to our customers*  , returned COD orders will not be refunded in cash – the amount will be reversed to your bank account instead.

> Is it safe to shop online using my debit/credit card?

Leave your worries behind when shopping with us – we ensure a safe and secure online shopping experience for all of our customers! Your shopping experience is private, safe and secure. All Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential. We do not keep your details on file, which is why we ask you for your card details each time you make a purchase.

> What happens to money deducted from my debit/credit card/Net Banking for an unsuccessful order?

If your card is debited and no order is placed, please check your bank/credit card account. If the money is debited on a failed transaction, it will be credited back into your account within 7 business days. The time taken can vary from bank to bank, and we won’t be able to expedite this. Your bank will be able to provide you updates regarding this.   


Shipping

 Orders exceeding Rs 3000 can avail a Free Shipping facility on prepaid orders. Prepaid orders below this amount have a set convenience charge of Rs 100.  We provide Cash on delivery facilities all over India with a non refundable Convenience charge of Rs 100 for purchases up Rs 10000. Orders which are customised by the customer are also serviced as a prepaid order. Customers who wish to track their shipment can request for the tracking id which can be viewed under TRACK ORDER under Quick links on the Izusa website. 

> Do you deliver outside of India?

At the moment we only deliver to customers across India.

> I am based out of India, but want to place an order with a delivery address in India. May I do so?

Yes, you may do so.

> What happens if I am not available when you deliver my merchandise?

Once an order is ready to be shipped, someone from our courier company will call you for a preferred delivery time. If you are not available due to some reason,,there are a maximum of 3 attempts made, after which, if the product is still undelivered, a charge will be added.

How can I track my order ?

1. Customers can track their shipment  after placing an order through our logistics partner, Rapid Delivery by requesting the tracking number for the same.  

2. You can log-in on the courier company’s site through the Track Order Page on our website and track your order through using the tracking ID provided.   

  1. For further inquiries, you may also email our team at izusajewelry@gmail.com or WhatsApp us at +919820092376.

Promotional Vouchers

> What is the validity of a promotional voucher?

Aside from a 10% first time discount that you can avail, any seasonal promotions that are offered will have a validity period clearly mentioned.  


> Can I use promotional vouchers on all items?

Promotional vouchers cannot be used on sale or discounted items. Also, it cannot be used on customized/personalised orders.


> Can I club two vouchers?

No – two vouchers cannot be used together.

Returns/Refunds

For all questions regarding returns and refunds, please refer to our Shipping & Returns page .

Customer Service  

    
> What are the Customer Care working hours?

Our working are Monday through Friday from 9:30 AM to 6:30 PM and on Saturday from 9:30 AM to 2 PM. All queries outside of these hours may be emailed to izusajewelry@gmail.com.

COVID’19 FAQ’s

  >  I ordered during lockdown, when will I receive my order ?

We are trying our best to deliver your order at the earliest, we request you to bear with possible delays during this national lockdown. Delays are likely to be longer for areas that are containment zones as we will only be able to attempt delivery once the locality is unsealed. We appreciate your understanding and are committed to delivering your order as soon as possible.

> What protective measures are being taken to ensure online deliveries are handled safely ?

All online orders are being processed at our warehouse, which has gone through a thorough sanitisation process before reopening. We’re ensuring that all recommended measures are being taken to safeguard the health and hygiene of our customers and staff, frequent disinfecting and utmost care in packaging. All workshops are wearing masks and gloves during their time in the warehouse premises. We have been working closely with our external courier services to keep up to date with extra precautions that have been introduced. Our courier service is stringently following government advice, communicating health and safety guidelines with their employees.

 

 

 

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